Terms & Conditions
Who we are
We are Last Word Training Ltd. Our company information is at the end of this document.
What this is all about
These are our terms and conditions which apply to our training course for the profession of funeral celebrant. We’ve tried to make them user-friendly. Please read them carefully and tell us if anything isn’t clear.
Please read these Terms and Conditions (‘Terms,’ ‘Terms and Conditions’) carefully before purchasing a course from the Last Word Training website (the Service’) operated by Last Word Training Limited (‘us,’ ‘we,’ ‘our,’ or ‘Company.’ and if you do not accept these terms, you should not enrol for training purposes.
From time to time it may be necessary for us to review these terms so it is recommended that you check this page regularly. Once changes have been made they will post on the website and continued use of the site or training materials constitutes acceptance.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the Terms you may not access the Service.
NATURE AND PURPOSE OF OUR SERVICE
We agree to provide our service with skill and care.
We do not and cannot promise that our service will enable you to achieve any particular level of revenue or work in the profession of funeral celebrant.
How you enter a legal contract with us
By completing the attached Confirmation Form and sending payment, you offer to enter a legal contract with us.
We accept your offer and there is a binding legal contract on both sides when we send you a confirmation email. We reserve the right for any lawful reason to reject your application to attend our course at which point, a refund will be issued.
Providing us with accurate information
You agree to ensure that all information which you supply to us is accurate and you will tell us immediately if there are any important changes. If you wish to study with us, you may be asked to supply certain information relevant to your Purchase including your credit card number, the expiration date of your credit card, your billing address and your shipping information. Rest assured none of your payment or personal details will be shared with any third party – please see our Privacy Policy for further information.
Paying us
You must pay us the deposit at time of sending us your signed Confirmation Form. The deposit is non-refundable, though in exceptional circumstances we may consider a request to alter the date of your course, as explained below. This is at our discretion.
You must pay us the balance of the course fee by the due date shown on the Confirmation Form or, if none, at least 14 days before the course starts.
We are entitled to end this contract if you do not make any payment when due including if there is a chargeback.
Delivery
When paying in full to attend the course online, customers will receive log in details to access their training schedule after purchase. Within 48 hours of accessing these materials, any inefficiencies or inaccuracies should be reported to the Company immediately. Complaints involving inaccuracies will not be accepted after this time.
Should the Company be unable to provide training materials and training after purchase, a full refund will be given.
Accounts
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password.
You agree not to disclose your password to any third party. You musty notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorisation, or a name that is otherwise offensive, vulgar or obscene. You expressly agree that we cannot be held liable for any loss or damage arising out of any misrepresentations you make in this regard.
Cancellations and changes
Our contract automatically ends if you do not pay the balance of the course fee when due. If so, you are not entitled to attend the course, and your deposit will not be refunded. We may in our discretion reinstate the contract if you pay late.
You are encouraged to familiarise yourself with your rights contained within the Sale of Goods Act 1979, Unfair Contract Terms Act 1977 and the Unfair Terms in Consumer Contracts Regulations 1999.
We may in our discretion allow you to change the date of your course if you satisfy us that there are exceptional circumstances.
We are entitled to cancel or reschedule any course if there are exceptional circumstances, e.g., illness of a course presenter. If so, we will give you as much notice as possible and we will provide a full refund if you are unable to attend any rescheduled course or if we cancel the course without rescheduling it.
We are entitled to end the contract including requiring you to leave a course at any time if we think that you are clearly unsuitable for the profession of funeral celebrant. If we end the contract for this reason, we will provide you with a full refund.
Behaviour
When attend our course you agree:
to behave in a reasonable and non-disruptive manner;
not to make any audio or video recordings of the course or other participants without our prior written permission;
We are entitled to require you to leave a course without refund if we consider that you have broken this contract or we reasonably consider that it is necessary to do so for safety reasons.
If you book for other people to attend the course, you agree to ensure that they comply with this section of the contract and with any other relevant clauses. You are responsible if they don’t.
Restrictions on our legal responsibility
Nothing in this agreement in any way limits or excludes our liability for negligence or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees and agents, who have the right to enforce this agreement.
I no event shall the Company, nor its directors, employees, partners, agents, suppliers or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data use, goodwill or other intangible losses, resulting from (i) your access to or use of or inability to access the Service, (ii) any content obtained from the service and (iii) unauthorised access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Our liability of any kind (including our own negligence) for any act or omissions or series of connected acts or omissions is limited to the total fees paid or payable by you to us in connection with our service in the 12 months before the first act or omission complained of.
In no event (including our own negligence) will we be liable for any of the following (even if we have been advised of the possibility of any such losses): economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings); or loss of goodwill or reputation; or special, indirect or consequential losses; or damage to or loss of data.
You will indemnify us against all claims and liabilities directly or indirectly related to your use of the Service and/or breach of this agreement.
To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.
This agreement constitutes the entire agreement between us with respect to its subject matterand supercedes any previouscommunicationsoragreementsbetween us. We both acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) relating to the terms of this agreement is excluded.
Termination
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Likewise in the unlikely event that the Company breached the Terms, then the Customer has the right to terminate the account and request a refund.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination should survive Termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Intellectual property rights
We own the copyright and other intellectual property rights in our course material. We license, i.e., permit, you to use it for the purpose of the course only. You must not otherwise use it including copying, publishing, selling or adapting it or taking extracts from it unless we specifically say so in writing (except to the extent specifically allowed by this agreement). You must not misrepresent the ownership or source of such material, for example by changing or removing any legal notices or author attributions.
Things we can’t control
We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures and epidemics/pandemics.
Indemnification
You agree to defend, indemnify and hold harmless the Company and their employees, assessors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password, or b) a breach of these terms.
Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an ‘As Is’ and ‘As Available’ basis. The Service is provided without warranties of any kind, whether express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
The Company, its subsidiaries, affiliates and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the service is free of viruses or other harmful components; or d) the results if using the Service will meet your requirements.
Severance
Should a Court of Law or authority with jurisdiction, find any parts of this Agreement to be invalid, illegal or unenforceable, then this section or sections to the extent required is deemed not to form part of the said Agreement. Should this occur, the validity of the remaining parts of the Agreement shall not be affected.
In the case that a section or sections of the Agreement are found to be invalid, illegal or unenforceable the provision shall apply with any modification the Company deems necessary to ensure that it is valid, legal and enforceable.
Exclusions
Without limiting the generality of the foregoing and notwithstanding any other provisions of these terms, under no circumstances will the Company ever be liable to you or any other person for any indirect, incidental, consequential, special, punitive or exemplary loss or damage arising from, connected with, or relating to your use of the Service, these Terms, the subject matter of these Terms, the termination of these Terms or otherwise, including but not limited to personal injury, loss of date, business, markets, savings, income, profits, use, production, reputation or goodwill, anticipated or otherwise, or economic loss, under any theory of liability (whether in contract, tort, strict liability or any other theory or law or equity,) regardless of any negligence or other fault or wrongdoing (includsing without limitation gross negligence or fundamental breach) by the Company or any person for whom the Company is responsible, and even if the Company has been advised of the possibnlity of such loss or damage being incurred.
Governing Law
These terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
Our failure to enforce and right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a Court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time., If a revision is material we will try to provide at least fifteen days prior to any new terms taking effect. What constitutes a material change will be determined at the Company’s discretion.
Privacy Policy and Cookies Policy
Please refer to our Privacy Policy and Cookies Policy. You agree that they constitute part of these Terms. You must read our Privacy Policy and Cookies Policy before you use the Service.
General but important information
We may send all notices under this agreement by email to the most recent email address you have given us. You can send notices to our email address shown below. Headings used in this agreement are for information and not binding. If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement will still apply. If either of us overlooks any breach of this agreement by the other, it can still be actioned later. A person who is not a party to this agreement can’t enforce it unless the agreement says otherwise. The parties are independent contractors and, except as otherwise specifically stated above, nothing in this agreement make any party as agent, employee or representative of the other.
Complaints
If you have any complaints, please contact us via the contact details shown below.
Your personal information – see our privacy policy
You agree that we can deal with your personal information in accordance with our Privacy Policy (details here) which may change from time to time.
Information about us
Company name: Last Word Training Ltd
Trading name: Last Word Training Ltd.
Country of incorporation: England and Wales 17 Registered number: 16442539
Registered office: Southwold House, Boston Road, Swineshead, Boston, Lincolnshire, PE20 3HB, UK
Contact email address: louise@lastwordtraining.com
Other contact information: See our website/contact page